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Mobile Air Strikes Again! | Vietnamese tourist kneels and begs his iPhone 6 refund at Sim Lim Square

Wow, Mobile Air has no shame.

First, they hit headlines when they refunded a woman $1010 in 5 cent and 10 cent coins (18KG) — and after that he couldn’t justify his actions at all!

Now to make it worst, this is the latest news that came in (if you haven’t read about it):

Vietnamese tourist kneels and begs for refund of iPhone 6 at Sim Lim Square

A Vietnamese tourist walked away from Sim Lim Square poorer by about three months’ salary, and without the iPhone 6 he had hoped to get for his girlfriend.

Mr Pham Van Thoai, a factory worker, was so desperate he knelt down to beg the shop employees to return his hard-earned cash, but only got refunded less than half of what he paid. On holiday here with his girlfriend, Mr Pham wanted to get her the latest iPhone as a birthday gift. He forked out $950 for the smartphone at Mobile Air, and was going to leave when he was asked to pay an additional $1,500 as warranty fees.

Mr Pham, 30, broke down as he spoke to a reporter from local Chinese daily, Lianhe Zaobao, on Monday. “I’m only a factory worker, earning about $200 a month, $950 is a few months’ pay. It’s a large sum for me, I’m really very sad,” he said.

He had been asked to sign an agreement, but did not scrutinise it as his English was not fluent, and he thought Singapore was a safe place to shop.

“When they asked me if I wanted one year or two years’ warranty, I assumed that the one-year warranty was complimentary, so I said one year. He didn’t say I have to pay,” he told Zaobao. He was told that if he did not pay up for the warranty, he could not leave without the phone.

Mr Pham said he knelt down and begged for his money back, but they just laughed at him.

They finally agreed to return $600 to him, but his girlfriend refused to leave without the rest of the money and called the police. When police arrived, staff at Mobile Air said Mr Pham had signed an agreement with them, and offered to refund him just $70.

After intervention from the Consumers Association of Singapore (Case), he got a refund of $400, but was still short of $550. “I am going home in two days, and I don’t want any trouble, so I decided to accept the partial refund.” Mr Pham said, adding that he was not sure Case would be able to get him a full refund.

Case says Mobile Air has 14 consumer complaints lodged against it from July to September, one of the highest among retailers here.

Credits: The Straits Times

Good News!

Not to worry, thankfully there are many kind netizens around who believe that this man deserves some justice! That’s why someone set up this raisefunder to help fund an iPhone 6 for the guy – and as of today, they have achieved the target (or should I say..overexceeded?!). Kudos to this person and I do hope that they will really be giving the iPhone 6 to the guy(:


Still, everything else could have been avoided in the first place actually -.-

SHAME on you Jover Chew!

This is the owner of Mobile Air, Jover Chew Chiew Loon. It’s not right to scam people like of their hard earned money! It’s because of disgusting people like these in our society that bring shame to the country; So embarrassing to have him as a Singaporean! ;/

Do avert your eyes a little, these photos are U-G-L-Y. Full credits to SMRT Ltd (Feedback) Facebook. Oh, you should follow them on Facebook because they are going FULL force to shame / CSI Jover Chew.


He totally deserves it in any case.

In related news, yet ANOTHER Sim Lim incident was just reported today.

Another Sim Lim incident: Student reduced to tears after being charged $1,000 for warranty fees for iPhone 6

A 19-year-old undergraduate was reduced to tears at Mobile 22 (another blacklisted shop), after being told she had to pay $1,000 on top of the $999 she had paid for an iPhone 6.


The international student, who did not want her name or school to be revealed, said that she went to the shop located on the first floor of Sim Lim Square on Oct 9 after checking many other shops round the island. She agreed to pay $999 for the phone. The salesman told her that the warranty would cost $39.90, an amount she found reasonable. But she got a shock when she was charged $1,000 on her debit card for warranty fees alone.

Credits: The Straits Times

My only comments..or should I say, reaction?

Student also want to cheat..

Top Shops to Avoid at Sim Lim Square

Identified by CASE in the months of Jul – Sep 2014 – Mobile Air / Mobile 22 / Mobile Apps / Gadget Terminal / Mobile Planet.

Another list taken from EDMW: 

The TOP 10 blacklisted vendors with the highest numbers of complains from CASE are JW World Pte Ltd (#01-42), Cyber Maestro Pte Ltd (#02-77), Mobile Apps Pte Ltd (#01-50), 3 Plus Mobile LLP (#01-58), S.M.S Gaming LLP (#01-16), One Plus Mobile LLP (#02-61), Elite 3 Mobile Pte Ltd (#01-64), Mobile Apps Pte Ltd (#02-72), Ray Technology (#02-26) and Wee Mobile (#02-61)

You have been warned <_<
(And yes, there are more than 10 shops who are blacklisted, just search on Google)

But if you really insist on heading to Sim Lim Square to snag some good bargains; all hope is not lost. You can refer to these tips to avoid being cheated at Sim Lim Square as compiled by Yahoo Singapore HERE!

Don’t forget to stay tuned to my blog / like my blog’s Facebook page / follow me @mitsuekion Twitter & Instagram for the latest updates!

Till later,
♥ mitsueki

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Author: mitsueki

Hello! I'm mitsueki aka Daphne and I blog at mitsueki.sg! Follow me on IG for more updates too!

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